* Currently we are promoting free express shipment Australia Wide. - Subject to product availability, please double check products location before order.
Delivery Of Your Products
Delivery time takes up to 1-4 working days from the date your payment is received. Please note that direct deposit payments take 1-2 business days to process and cheques normally takes 2-3 days to reach us and clear.
**Due to high demands on party season, if you are living in Sydney Metro Area and need your order urgently, we do offer same day courier service at no extra cost. Please select 'Sydney courier shipping' in check out and send request email to firstname.lastname@example.org by 1:00 pm on business days, we will send it by e-go.com.au, and you should get it within 4 hours :).
We currently use Australian post/Canadian post for PO Box address orders only, unless you specifically mark you want post office service.
We recommend that all packages are sent to a company address for faster delivery. If delivering to a home address and the parcel is undelivered and needs to be resent, the customer may need go to local post office to collect them.
Only one shipping method can be chosen per transaction. If you wish for some items to be standard and others via express, please complete two separate transactions.
We aim to dispatch all orders within one business day of receiving them, cut out time is 1:30pm Sydney or Ottawa local time.
Orders are dispatched from Sydney for Australia/NZ and Ottawa for Canada/US.
- Australia: $0. AUD
- Canada: $10 CAD
- New Zealand: $30 AUD
- Rest of world: $50 AUD
Parcels are able to be tracked via Australian post or e-go.com.au website if ordered by express. You will be sent a dispatch confirmation email including tracking number and instructions once your parcel leaves our warehouse. If you need further help please call us or email us on email@example.com
We encourage you to visit the "Your Account" section on our website to view the delivery status of your Products.
If your parcel hasn't arrived please also check with your local Post Office as it may be waiting for collection. Parcels are taken back to the nearest dispatch office if a signature cannot be obtained on delivery.
The estimated delivery times are in business days (Monday through Friday) excluding Public holidays so we friendly recommend you use business address if you only available at work during business hours.
Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control, we do not guarantee that we will deliver within this time frame. If your Product has not arrived after the estimated delivery time, please contact us here and we will lodge an investigation with Australia Post or courier company.
Title and risk of loss to all Products will pass to you on delivery.
Please allow 24 hours from placing your order, before trying to track it, and 3 days before querying your order with customer service representatives at Niclaire.
Customer duty/tax or vat
Please be aware that any items shipped internationally may be subject to import duties and taxes applicable to your country / or the country you’re shipping. You will be responsible for additional charges that incurs for customs clearance; Niclaire has no control over these charges and cannot predict what they may be. Customs policies vary from country to country; Niclaire can’t under value stock or invoice and we recommends that you contact your local customs office for further information.
Returns & Exchanges
At Niclaire, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may exchange, replace, or credit your purchase when it is presented in original condition. Simply follow the guidelines below.
Please note we do not refund your money for change of mind purchases or incorrect size.
For hygiene reasons, we cannot accept any returns on Earrings.
We cannot exchange, replace or credit gourmet, monogrammed or personalized items.
We will refund in the event that the goods purchased are faulty, provided the fault is NOT due to wear and tear, and is in fact due to a manufacturing fault. This will be assessed and determined upon the return of the item.
When returning goods to Head Office, the expense must be paid for by the customer. If you believe that your shoes are faulty, please include a receipt for the postage in your parcel and we will refund you the cost if they are determined faulty.
If you are not satisfied with your purchase (full or sale item) please return your product to us and we will issue you with an online credit voucher which you can then use on our website to select other items for the same or higher value.
Requests for adjustments will be honored if the merchandise was purchased at full price and if it is marked down within 7 days of purchase.
Please note we cannot allow customers onto our warehouse and head office premises. This is a company policy.
The goods must arrive in the same condition as they were sent. This includes the shoe box. If the shoes are not sent to us in this way the shoes will be returned at the customer’s expense.
All Returned goods must be received first at our warehouse before any online voucher can be processed
Please note that purchases made online cannot be returned to our stores
The online voucher that is issued for a return can only be used at www.niclaire.com.au
While we take all the care possible to ensure that you receive your goods, we cannot take responsibility for any damages or loss incurred during the shipping process
Please note that the turnaround time for your online voucher is approximately 2 working days once the goods are received
The product can only be returned within a 30 day period.
Requesting a Credit or Assessment for a Refund.
Please attach the Original Invoice of purchase with a completed Assessment Form.
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Ottawa Ontario, Canada K2P 1W8
8 Stanley Street
Putney NSW, Australia 2112